contact us at hi@consistsof.com for all custom and repair requests. if you are interested in a piece that is sold out, contact us and we can remake a similar piece for you. This also goes for sizing - if you are interested in a piece but your size isn’t available, contact us and we can make it in your size. We aim to consistently have a multitude of sizes available, but due to the nature of our work we can't guarantee there will always be a wide range of sizes available.
Shipping:
all orders are processed and shipped within 2-4 business days. you will receive a shipping notification as soon as your order is shipped. at this time, customers are responsible for shipping costs. Orders shipped within the United States will be sent through USPS. shipping is calculated at checkout and will be based on the weight of your order and where your order is being shipped to. depending on your location, packages may take up to 5-7 days to be delivered. For international orders, we will use whichever shipping method is best based on where the order is being shipped to. The price for international shipping will also be calculated at checkout. please note you are responsible for any additional taxes or duties through international customs. please also note we are not responsible for lost, damaged or stolen packages - please contact us immediately at hi@consistsof.com if a package is lost, damaged or stolen.
Returns:
if you are not satisfied with your purchase you can return any of our pieces for a full refund within 30 days of purchase, as long as they are unworn and in the exact condition as when they were sent to you. This refund will be processed back to your original payment method. you also have the option of PROCESSing A return FOR store credit.
Condition:
the condition, color and material of our pieces can vary due to the nature of our work. Some pieces may have light wear, stains, discoloration, holes, texture inconsistencies, etc. All the materials we use are thoroughly cleaned and sanitized before we work with them.
care:
the Full care instructions for each of our pieces are written on the product page. product pages for all of our pieces will be left on this website for you to always reference. For the majority of our pieces, we recommend that you wash them by hand as often as possible. This is not only the most environmentally friendly way of caring for our pieces, it will also help to extend the life of our pieces. We understand hand washing may not be an option for everyone. For machine washing, we recommend washing our pieces in cold water, on a delicate cycle and only with items in similar colors. we recommend using a non-phosphate detergent FOR both machine washing and hand washing. please note while we aim to utilize already existing materials that are made from natural fibers, that is not always possible. some OF OUR PIECES are made from MAN-MADE FIBERS. WHEN WASHED, man-made fibers RELEASE MICRO-FIBERS THAT ARE HARMFUL and disruptive TO HUMANS AND the earth. for this reason, we also highly recommend washing our pieces with a guppyfriend washing bag. please also note any of our pieces that have hand dyed elements (cyanotype dye, fiber reactive dye like procion mx, and solar fast dye) have all been treated thoroughly to avoid dye run off, but there is always a possibility of dye runoff.
sizing:
Measurements are located on the product page of each piece. As each piece is completely unique, the sizes of each piece can vary. contact us at hi@consistsof.com for any sizing questions.
sourcing:
the existing materials we use are primarily post-consumer, dead stock materials and products sourced from a variety of places. our current material sources are: Fabscrap, antiquefabric.com, ebay, Udelco Inc Vintage Clothing, and various thrift Stores in the Tri-State area. We hope to build partnerships with companies and organizations who have excess materials, products, etc. Please contact us if you have excess materials and products or if you have information on potential partners and collaborators.
